A Pennsylvania-based outsourcing firm transformed its Contact Center with CallBotics, achieving 30% cost savings, 34% lift in conversion, and 24% higher daily success rates versus human benchmarks

BPO• January 13, 2026

BAU Operations Snapshot

As part of ongoing production operations, CallBotics delivered the following measurable outcomes:

Monthly cases Handled: 20,580
Average daily cases handled: ~935 cases per day
Average Daily Call volume: 1600
AHT: Reduced due to elimination of pre- and post-call overhead
<30 Days closure at 32.4 %
34 % improvement in conversion rate, which was double that of POV
30% cost reduction, exceeding POV levels as volume scaled
Daily Success rate improved by 24%
40% reduction in Turnaround time, consistent with POV projection
Training, ramp-up, attrition, and shrinkage were eliminated entirely, with CallBotics delivering full productivity from day one and zero capacity loss over time
Standardize follow-ups with consistent execution and logging
Speed up completion, improve turnaround time and downstream cycles, and strengthen client satisfaction

Client Overview

A Pennsylvania-based Enterprise Outsourcing provider operating large-scale contact center operations for national clients, handling high volume, follow-up-driven workflows under strict performance and turnaround requirements.

The client operates with dedicated human calling teams and tracks performance across conversion rates, daily throughput, turnaround time, and cost per completed outcome.

The Objective

The client wanted to evaluate a contact center transformation initiative:

Can autonomous calling measurably improve throughput, turnaround time, and unit economics when benchmarked directly against human performance?

This was structured as a measurable comparison, designed to validate impact before scaling.

The Solution

The CallBotics team recommended initiating the engagement with a focused Proof of Value (POV) by starting on one of the client’s smaller business units for a limited period. This approach allowed the platform to be deployed within live contact center operations while minimizing operational risk.

POV Design

To ensure a clean comparison, the engagement followed these principles:

AI was assigned a dedicated inventory, separate from human agents
Human agents did not work those same cases during the POV window
Each case could receive multiple follow-up attempts
Metrics were measured using the client’s existing operational definitions

During the POV, CallBotics:

Executed repeat follow-ups on cases requiring additional outreach
Navigated IVRs and spoke with live staff wherever reachable
Logged call outcomes and disposition data consistently
Operated continuously without staffing or scheduling constraints

Results: POV Benchmark vs Human Baseline

Strategic benefits observed were measured by comparing the client’s human baseline performance directly against CallBotics during the POV.

17% uplift in Conversion percentage.
10% reduction in Cost per resolution
Daily capacity increased from about 825 requests to over 8,700, nearly 10X.
Early trend analysis indicated a projected 40% percent reduction in overall turnaround time.
Standardize follow-ups with consistent execution and logging.

From POV to Production

Based on the measurable improvements in conversion, capacity, turnaround time, and unit economics, the client moved CallBotics from POV into BAU operations and scaled autonomous calling as a core part of their contact center delivery model.

Why It Matters

This engagement demonstrated that autonomous calling can move beyond experimentation and operate as a production-grade capacity layer within contact center environments.

By progressing from POV to BAU, the client showed that AI-driven calling can sustainably scale daily throughput, accelerate case closures, and materially reduce operating costs, while maintaining consistent execution and logging quality.

Rather than replacing human teams, CallBotics enabled a hybrid operating model in which automation absorbed high-volume follow-ups and retries, allowing human agents to focus on exceptions, escalations, and higher-level judgment work. The result was faster cycle times, improved conversion rates, and a more resilient, predictable contact center operation.

Want to Run a Similar POV? See how CallBotics can benchmark AI calling against your current contact center operations and transition into BAU using real inventories and real workflows. Book a free 5,000-minute pilot at www.callbotics.ai

“The POV gave us a clear, data-backed comparison against our human baseline. What stood out was not just the cost savings, but the consistency. CallBotics delivered predictable throughput and faster turnaround without the operational variability we see in traditional staffing models.”

VP, Contact Center Operations, Pennsylvania-Based Enterprise Outsourcing Provider