Analytics & Intelligence
100% Auto QA
The system evaluates every interaction (call, message) automatically for compliance, correctness, policy adherence.
Sentiment Analysis
Detects emotional tone, sentiment shifts, escalation triggers during interaction, enabling adaptive responses.
Knowledge Base
A dynamic, searchable knowledge repository (FAQ, manuals, scripts) that the agent references during conversations.
Custom Reports
You can define custom metrics, KPIs, and reports tailored to your use cases (e.g. call outcomes, conversion, handling).
Custom Dashboards
Dashboards you can design or configure to view live stats, trends, agent states, etc.
Latency Tracking
Measure and report delays (speech to text, response time, network latency) to detect bottlenecks.
Churn Intelligence
Logic modules that identify churn risk (e.g. inactivity, negative sentiment) and trigger retention interventions.
Live Monitoring
Supervisors can listen live, whisper guidance, or barge in during agent or agentic calls.
Call Handling & Operations
Humans Handoff
When needed, the voice agent escalates or transfers the conversation to a human agent in a smooth, context-aware manner.
Call Clustering
The ability to treat or cluster a series of related call statuses or call flows together (for follow-ups, escalation, status grouping).
Dynamic Call Transfer
Intelligent routing or transfer of live calls to the right endpoint (human or agent) based on context or rules.
Appointment Booking
The agent can book meeting slots / appointments, integrating calendar logic, availability, rescheduling, etc.
Branded Caller ID
Present caller ID that reflects the client’s brand (e.g. “Your Company Support”) for outbound calls.
IVR Navigation
The agent can operate or mimic IVR menus (press 1 for X, etc.), navigating phone trees programmatically.
Custom IVRs
Build custom IVR menus, branching flows, or dynamic prompts that tie into the agent logic.
Humans Handoff
When needed, the voice agent escalates or transfers the conversation to a human agent in a smooth, context-aware manner.
Call Clustering
The ability to treat or cluster a series of related call statuses or call flows together (for follow-ups, escalation, status grouping).
Dynamic Call Transfer
Intelligent routing or transfer of live calls to the right endpoint (human or agent) based on context or rules.
Appointment Booking
The agent can book meeting slots / appointments, integrating calendar logic, availability, rescheduling, etc.
Branded Caller ID
Present caller ID that reflects the client’s brand (e.g. “Your Company Support”) for outbound calls.
IVR Navigation
The agent can operate or mimic IVR menus (press 1 for X, etc.), navigating phone trees programmatically.
Custom IVRs
Build custom IVR menus, branching flows, or dynamic prompts that tie into the agent logic.
Deployment & Commercial
48 Hrs
Go live
Zero
Cost Setup
Cancel
Anytime
SLAs
Performance SLAs
Omnichannel & Communication
Omnichannel Hub
Unified messaging across voice, email, fax, social, chat, calendar sync — the agent can originate or respond via any channel.
Agentic & Automation Capabilities
Agentic Tasks
The system autonomously handles tasks (e.g. data lookup, status updates, scheduling) behind the scenes without needing API integration.
Hyperautomation
Ability to chain and automate complex workflows (back-office tasks, decision logic, routing) without requiring external APIs.
Dialer Integration
The agent engine can be fully embedded within (or run alongside) the client’s existing dialer / telephony system.
SIP Trunking
Support for SIP trunks, PBX connectivity, VoIP routing, PSTN bridging.
Multilingual Voice
The agent supports multiple languages, accents, dialects, including switching mid-call.
CallBotics Vs Others
Others
CallBotics
Minimum Annual or Multi-Year Contracts after short trials
Contracts
No annual contracts & No Long-Term Commitments
Provide a 'No-Code platform'; Your team will have to Develop the Use Cases and Call Flows, Prompt Management, Prompt Accuracy, and Prompt Testing
AI Agent
Pre-trained Voice AI Agent; All Customization done by CallBotics Development Team at No Cost
Integration requires internal resources; Often Chargeable
Data Usage
Connects with any tool; Integration is Fully Managed by CallBotics at No Cost
Weeks (sometimes Months) of Lead Time
Deployment Speed
Ready to Deploy Within 48 Hours
Customization, Support, and Development are typically Chargeable
Ongoing Costs
All included; No Hidden Fees
CallBotics Vs Others
Contracts
Others
Minimum Annual or Multi-Year Contracts after short trials
Callbotics
No annual contracts & No Long-Term Commitments
AI Agent
Others
Provide a 'No-Code platform'; Your team will have to Develop the Use Cases and Call Flows, Prompt Management, Prompt Accuracy, and Prompt Testing
Callbotics
Pre-trained Voice AI Agent; All Customization done by CallBotics Development Team at No Cost
Data Usage
Others
Integration requires internal resources; Often Chargeable
Callbotics
Connects with any tool; Integration is Fully Managed by CallBotics at No Cost
Deployment Speed
Others
Weeks (sometimes Months) of Lead Time
Callbotics
Ready to Deploy Within 48 Hours
Ongoing Costs
Others
Customization, Support, and Development are typically Chargeable
Callbotics
All included; No Hidden Fees
