This session shows how AI voice agents and human teams work together to solve urgent, real-world contact center challenges. Faced with an immediate staffing gap, a benefits administration firm deployed AI voice agents in just two days. The AI absorbed call volume at scale, while human agents focused on complex and high-impact interactions. Within one week, automation reached nearly 80 percent, handle times dropped, customer satisfaction improved, and the operating model proved its value to leadership.
Ali Merchant 00:00:00
They were a benefits administration firm. On a Friday, they came to us. They wanted to deploy it in two days. Monday, the AI agents were live. On a Friday, they reached out to us that we need a few, I think, close to 80 to 100 people. We said that we cannot get you, and they wanted to deploy it in two days. We said that we could not do it. We could not get those many people in two days, but use the platform. And they were always hesitant to do so. So they said that, Okay, let's go ahead and deploy it. So on a Friday, they came to us. They uploaded all the the training material they use for their human agents to be trained. Monday, the AI agents were live. Ai agents started taking calls. 45% of the calls on day one, they were able to manage. Then throughout the week, from live calls, they kept fine-tuning those AI agents. Just after five days on such a complex use case, they were automating close to 80% of the call. Their AHT obviously had dropped. Their CSATs were higher just within that one week because they had this active surveys that they were taking over the call.
Ali Merchant 00:00:00
In general, maybe they did not use to earlier, but now they were because they wanted to understand if their CSAT or their customer satisfaction was taking a hit. Life. The leadership was convinced that there is value in this. And more importantly, the human agents, they also saw the value. They now did not have to take care of repetitive, simple, query-based calls, but they could actually focus on the calls that really matter, where they would actually create value and have more satisfying jobs.
CallBotics is the world’s first human-like AI voice platform for enterprises. Our AI voice agents automate calls at scale, enabling fast, natural, and reliable conversations that reduce costs, increase efficiency, and deploy in 48 hours.
For Further Queries Contact Us At:
