Five9 is a popular choice for businesses seeking a comprehensive Contact Center as a Service (CCaaS) platform. It offers various plans starting at $119 per user, ranging from digital-only to comprehensive voice and digital bundles, including work management systems, CRM integrations, and advanced AI capabilities.
However, Five9 prices its plan bundles on a traditional piecemeal method, i.e., per user basis, per month, and charges extra for add-ons and usage. For businesses deploying contact center automation, the pricing structure remains an important factor.
In this article, we break down Five9 pricing and justify whether the cost matches the value of the services. We also compare Five9’s per-user pricing against CallBotics’ straightforward pricing model and features, and analyze which platform offers better ROI in 2026.
Also Read: AI Voice Agent Cost & Pricing Guide: What to Budget for in 2026
Caption: Five9 is a full-stack CCaaS platform suitable for large-scale businesses
Alt Text: Five9 home page
Five9 is a full-suite contact center platform with omnichannel support, workforce management, quality monitoring, analytics, and other advanced features. It positions itself as a comprehensive CCaaS platform for mid-size organizations and enterprises.
Within its suite of products and services, it offers inbound and outbound calling, IVR, ACD, reporting, digital messaging, and AI agent capabilities. The platform is more suited for teams with dedicated agents and supervisors. Its pricing model is tied to the number of users and the type of feature bundle, i.e., subscription plan, that the business selects.
Five9 charges a fixed per-user fee, monthly or annually, making scaling easy for growing businesses. Five9 plans are suitable for medium to large-scale businesses. However, Five9’s plans require a minimum of 50 concurrent user seats, which isn’t suitable for small to mid-size businesses with limited contact center needs.
Five9 has restructured its pricing into 5 kinds of subscription plans–Digital, Core, Plus, Pro, and Enterprise–to suit the diverse needs of businesses. Each plan offers access to a unique set of Five9 features, including digital and voice assistance, AI capabilities, CRM adapters, and workforce engagement tools.
If you are wondering how much Five9 costs, here’s a breakdown of its plans and the services they include:
Breakdown of Five9 plans’ cost and features
The Digital plan includes only digital engagement channels, like Chat, email, SMS/MMS, and social messaging. The Core plan also includes full voice capabilities and the digital channels for full omnichannel support.
Both plans provide basic AI capabilities for up to 3,000 minutes per bundled seat, plus usage and other features such as blended inbound/outbound operations, agent desktop, geo redundancy, interaction recording, and a choice of one CRM.
The Digital plan is available for $119 per user, while the Core plan is available for $159 per user.
Plus, Pro, and Enterprise plans are premium plans with custom pricing quotes available on demand (the pricing tiers are $169–$229+ per user per month).
Five9 also provides a wide range of add-on features, including:
Five9 contact center charges businesses for SMS, AI minutes, and other features beyond the 3,000 minutes included in the bundle/plan. Five9 also requires a 36-month lock-in period, which is legally enforced in the contract.
| Feature / Plan | Digital | Core | Plus | Pro | Enterprise |
|---|---|---|---|---|---|
| Price | ~$119/user/month | ~$159/user/month | Quote | Quote | Quote |
| Voice Calls (Inbound & Outbound) | ❌ Not included | ✔ Included | ✔ | ✔ | ✔ |
| Chat | ✔ Included | ✔ Included | ✔ | ✔ | ✔ |
| ✔ Included | ✔ Included | ✔ | ✔ | ✔ | |
| SMS / MMS | ✔ Included (usage charge) | ✔ Included (usage charge) | ✔ | ✔ | ✔ |
| Social Messaging | ✔ Included (usage charge) | ✔ Included (usage charge) | ✔ | ✔ | ✔ |
| Basic AI (Summaries, Live Transcription, AI Insights, Agent Assist, AI Knowledge) | ✔ Included | ✔ Included | ✔ | ✔ | ✔ |
| Advanced AI Capabilities | ✖ | ✖ | ✔ | ✔ | ✔ (full suite) |
| Workforce Engagement Management (WEM) | ✖ | ✖ | ✖ | ✔ | ✔ (enhanced) |
| Interaction Analytics | ✖ | ✖ | Partial | Advanced | Enterprise-grade |
| Blended Inbound/Outbound | ✔ | ✔ | ✔ | ✔ | ✔ |
| Agent Desktop & Geo Redundancy | ✔ | ✔ | ✔ | ✔ | ✔ |
| Call Recording | ✔ | ✔ | ✔ | ✔ | ✔ |
| ACD, IVR, Dialer | Included | Included | Included | Included | Included |
| CRM/UC Adapters | One choice | One choice | Multiple | Multiple | Full |
| 24/7 Support | ✔ | ✔ | ✔ | ✔ | ✔ |
A snapshot of Five9’s pricing bundles, their features, and add-ons
CallBotics is an enterprise voice agent platform designed for call-heavy workflows in real contact center environments. Contact center leaders build it with 17 years of large-scale voice operations experience.
CallBotics can deploy production-ready AI voice assistants in around 48 hours based on your organization’s SOPs, PDFs, and call agents. It is suitable for mid-size organizations and large-scale enterprises in regulated industries.
CallBotics offers a predictable, fixed per-agent pricing, with all add-ons included, no per-minute usage charges, and no hidden charges. The transparent pricing model makes budgeting simpler and eliminates any surprises due to per-minute billing.
It is built from inside contact center environments. Hence, its pricing model accounts for high concurrency, deep analytics, and workflow support across every plan.
For the CallBotics vs. Five9 pricing comparison, we must first understand the differences between their pricing models.
Unlike Five9’s per-user pricing, CallBotics offers a tiered pricing structure, with each plan bundling essential features and more advanced capabilities as plan tiers successively go up.
The tiers are designed in a way to support heavy concurrency, quality modules, complex workflows, built-in analytics, and integration support. Each tier offers white-glove implementation in around 48 hours at zero additional cost.
CallBotics affordable pricing comes with predictability, even at high daily call volumes.
| Parameter | Professional | Growth | Custom Enterprise |
|---|---|---|---|
| Price (per agent/month) | $500 | $450 | Custom pricing |
| Inbound & outbound AI calls | ✓ | ✓ | ✓ |
| Appointment booking | ✓ | ✓ | ✓ |
| Workflow complexity | Core workflows | Multi-step workflows | Unlimited, fully custom |
| Concurrency & scale | Standard concurrency | Higher concurrency | Hundreds of concurrent calls |
| Industry-grade routing | Limited | ✓ | ✓ |
| Sentiment analytics | — | ✓ | ✓ |
| Analytics & dashboards | Standard analytics | Advanced analytics | Enterprise-grade insights |
| Compliance & security | Basic controls | Enhanced controls | Industry compliance (HIPAA, etc.) |
| Integrations | Standard CRM & telephony | Advanced integrations | Custom integrations |
| Deployment timeline | ~48 hours | ~48 hours | Custom rollout |
| Support level | Standard support | Priority support | 24/7 enterprise support |
| Best suited for | Teams starting AI voice automation | Scaling teams with multiple workflows | Large enterprises with complex operations |
Pricing and features of the three CallBotics plans: Professional, Growth, and Custom Enterprise
CallBotics offers fast deployment in around 48 hours with zero setup requirements, full white-glove onboarding, and ongoing support. The white-glove implementation comes with workflow setup, integrations, and enterprise QA. Businesses can scale operations, manage complex workflows, and maintain concurrency with the platform’s ongoing support.
For Five9, the deployment time can range from a few days to 90 days, depending on the complexity and scale of implementation. Only premium plans come with dedicated support. However, the platform claims to provide standard 24/7 customer support. Also, since the platform requires deep configurations, the learning curve is steep. Agents would need an acclimatization period to get used to the platform.
For teams to have a snapshot view of how Five9's pricing model plans and CallBotics’ plans fare against each other, here’s a head-on comparison table summarizing differences between pricing tiers, feature sets, channel support, included automation, and support level.
The table below comes in handy for teams who want to evaluate which platform aligns with their organizational needs.
Five9 follows a traditional per-seat pricing model, layered with usage-based charges and paid add-ons. Entry plans like Digital and Core are published, but most enterprise tiers move into custom pricing, making total cost harder to predict as volume, concurrency, or channels increase.
CallBotics uses a flat, agent-based pricing model across Professional and Growth tiers, with clear monthly rates. Enterprise plans move to contracts, but pricing remains structured around capacity rather than metered usage, improving predictability for high-volume environments.
Five9 combines seat licenses, usage meters, and feature add-ons. Costs scale with concurrency, call volume, transfers, and digital channels, which can introduce variability month to month, especially during peak demand.
CallBotics is built around agent capacity rather than usage, with customizable or unlimited call handling depending on tier. This model favors teams that want cost stability as automation volumes grow.
Five9 does not publicly disclose daily or hourly call caps, and concurrency is inherently seat-based, meaning scaling often requires additional licenses or plan upgrades.
CallBotics allows customizable or unlimited call handling, with high to very high concurrency even at mid tiers. Enterprise plans are designed to support hundreds of simultaneous calls without seat-level constraints.
Five9 offers graduated automation. Entry tiers rely more on traditional IVR, while higher plans introduce advanced automation and AI capabilities, often gated behind premium tiers or add-ons.
CallBotics includes voice AI automation by default across plans. Multi-step AI flows, interruption handling, and end-to-end resolution are core capabilities rather than upgrades.
Five9 includes IVR across plans, with warm transfers billed separately in most tiers and fully included only at higher enterprise levels.
CallBotics includes AI-driven flow orchestration and warm transfers across all plans, designed to preserve context during handoffs without incremental billing.
Five9 supports SMS and digital channels, but availability depends on tier and often requires add-ons at lower levels.
CallBotics includes SMS and digital channel support by default, with consistent availability across pricing tiers.
Five9 provides basic analytics in entry tiers, expanding to advanced and enterprise-grade reporting at higher plans. AI training and optimization mature gradually as tiers increase.
CallBotics includes advanced analytics and QA tooling from the start, with ongoing AI training and optimization baked into standard plans and customized further for enterprise deployments.
Five9 implementations typically run weeks to months, with support levels improving as plans scale from tiered to priority.
CallBotics is designed for rapid activation, with Professional and Growth plans commonly going live in ~48 hours, supported by white-glove onboarding and 24/7 enterprise support for regulated or high-volume use cases.
Comparison table between Five9’s and CallBotics’ pricing plans
Five9 is a traditional CCaaS platform where AI is layered on top of an agent-first architecture. CallBotics is an AI-first voice automation platform where human agents and AI voice assistants work together as a team.
Also Read: AI Contact Centers vs Traditional Contact Centers: Which Model Wins on ROI?
This distinction directly impacts pricing transparency, scalability, automation depth, and ROI. Let’s evaluate how Five9 and CallBotics compare in terms of pricing transparency, scalability, automation depth, AI features, and ROI potential.
Five9 has a per-user, per-month model, with a cap of 3,000 minutes on every user. Beyond this cap, usage charges apply, and every add-on comes at an additional charge. Businesses must pay for every logged-in agent and full licensing cost, even if AI deflects calls.
Core and Digital bundles, as discussed earlier, focus on basic voice/digital automation and AI capabilities. Most of the advanced capabilities, like WEM, quality management, IVA, and advanced analytics, are behind custom pricing tiers or require separate SKUs.
Five9 pricing is opaque and can spike quickly as enterprises scale. CX teams have a hard time forecasting budget requirements. The actual costs would depend on the plan cost, add-ons plus additional usage charges.
CallBotics pricing is predictable and affordable. Since costs are structured per agent, instead of per minute, for Professional and Growth plans, fast-growing businesses can easily scale without unexpected charges. Once the enterprise reaches a scale of full automation, it can opt for a custom plan suited to its unique requirements.
With all three pricing tiers, enterprises can forecast budgets easily, make room for increasing call volume or complex workflows, and save around 65%-95% of the costs per agent.
Also Read: Ways to Reduce Contact Center Costs: Cost Savings & Reduction Strategies
CallBotics decouples cost from headcount, but for Five9 users, cost grows as the team grows, even if AI reduces live call volume.
| Dimension | Five9 | CallBotics |
|---|---|---|
| Base pricing model | Per user, per month | Usage & automation-based |
| Entry pricing | ~$119–$159 per user/month | Not seat-based |
| Advanced features | Higher tiers or add-ons | Included by default |
| Cost scaling | Linear with headcount | Scales with automation |
| Contract flexibility | Often long-term | Flexible deployment |
Comparison between Five9 pricing and CallBotics Pricing
Five9 offers standard support for its entry models and dedicated support for premium models. It caters to large, multi-department contact centers; therefore, it requires dedicated admins, contact center ops teams, and long planning cycles for the actual automation to fully kick in.
Its service-level agreements (SLAs) are tied to contract size and plan tier. Since deployment and onboarding may take from a few days to about 90 days, it is not suitable for enterprises looking to deploy AI workflows quickly.
CallBotics, on the other hand, is structured for fast deployment and full white-glove onboarding. There’s zero to minimum learning loop involved, and AI agents go live in around 48 hours. AI agents can be tuned and optimized continuously for better call resolution. CallBotics also provides enterprise-level support and ongoing support for teams to deploy complex workflows.
Since AI-led voice automation is comparatively a new realm, ongoing dedicated support helps ease operational effort and shorten time-to-value.
| Aspect | Five9 | CallBotics |
|---|---|---|
| Onboarding | Structured, enterprise-led | Fast, guided deployment |
| Support access | Tier-based | Included |
| SLA flexibility | Contract-dependent | Automation-focused SLAs |
| Ongoing optimization | Limited | Continuous improvement |
Comparison between Five9 and CallBotics’ support and service levels
Five9 offers a more comprehensive suite of features and tooling for an enterprise-level CCaaS stack. It offers strong CRM integrations, 99.99% uptime, great SLA, and flexible vendor selection, which all add to the user experience.
It clearly wins on the breadth of features it covers, including voice, email, chat, and SMS support, omnichannel routing, and agent desktop tooling. However, most of these features are tier-gated, agent-dependent, and configuration-heavy. The platform sits as an additional layer with humans acting as the resolution layer.
Also Read: 10 Strategies to Improve Call Center Agent Performance
This is not the case with CallBotics. CallBotics is purpose-built to automate contact center environments from grounds-up. Its voice agents use natural language processing to resolve around 80% of the calls. CallBotics offers omnichannel support, but as resplendent as Five9. However, it offers near-zero wait times, strong compliance, built-in quality, and analytics as part of the tiers at no additional cost.
| Channel | Five9 | CallBotics |
|---|---|---|
| Voice (inbound/outbound) | Yes | Yes |
| SMS & chat | Yes (tier-based) | Selective, workflow-driven |
| Omnichannel routing | Yes | Voice-first orchestration |
| Channel add-ons | Common | Minimal |
Comparison between Five9 and CallBotics’ feature availability
AI comes as an assistive tool in Five9 plans. The entry plans have nothing beyond basic AI features. Advanced features included IVA, speech analytics, agent assist, and predictive routing. These features are available as an add-on or in higher tiers. Five9 is not built specifically for AI-led voice automation. Hence, its agents often escalate to their human counterparts.
CallBotics is built by contact center experts with two decades of experience. It is built as a conversational AI platform that delivers production-ready AI voice agents, end-to-end workflow management for up to 80% of calls, conditional escalations, and resolution-based analytics. CallBotics’ AI agents are coded for stronger compliance and are well-suited for regulated industries like healthcare and insurance.
| Capability | Five9 | CallBotics |
|---|---|---|
| AI voice agents | Add-on | Core offering |
| Call resolution automation | Partial | End-to-end |
| Analytics | Advanced, paid | Included |
| AI deployment effort | Higher | Faster |
Comparison between the automation offered by Five9 and CallBotics
Five9 setup and implementation require more time to deploy, given that it is a full-suite CCaaS provider for mid- to large-scale enterprises. However, it isn’t suitable for small or growing businesses seeking flexible tenure and scalability.
CallBotics offers a no-code UI with hands-on implementation and setup, plus full ongoing support, so teams can focus on core capabilities and spend less time on setup and workflow refinement.
| Area | Five9 | CallBotics |
|---|---|---|
| Setup time | Weeks to months | Days |
| Admin complexity | High | Low |
| Agent training | Required | Minimal |
| Ongoing management | Resource-heavy | Lightweight |
Comparison between Five9 and CallBotics’ user experience
Now that we have discussed Five9’s call center pricing, its USPs, and shortcomings against those of CallBotics, let’s discuss how businesses can decide which platform to choose based on size, budget, and goals.
Also Read: AI Voice Agent Cost & Pricing: What to Budget for in 2026
Five9 is most suitable for enterprises looking for a traditional contact center suite with workforce tools and omnichannel routing. Five9 also makes sense for businesses.
CallBotics is a match made in heaven for businesses looking to optimize AI-led resolution, predictable costs, and faster resolution. CallBotics is a better choice for businesses:
Both Five9 and CallBotics offer superior contact center automation solutions; however, each caters to a different set of specializations. Five9’s comprehensive solutions are only suitable for large-scale organizations with working contact centers. CallBotics, on the other hand, delivers a great AI voice automation suite, with full pricing transparency and AI capabilities.
CallBotics is more cost-effective than Five9’s current plans, which are custom quoted mostly, and most advanced capabilities can be acquired only via premium subscription plans or as add-ons. CallBotics centers its pricing tiers around automation, and each plan is specifically curated to include all the condiments required to achieve AI-first CX, automation depth, and faster deployment.
Looking to transform your contact center journey with AI? Book your demo with CallBotics today!
Urza Dey (She/They) is a content/copywriter who has been working in the industry for over 5 years now. They have strategized content for multiple brands in marketing, B2B SaaS, HealthTech, EdTech, and more. They like reading, metal music, watching horror films, and talking about magical occult practices.
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